help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite screen will not move.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2020 03:29

‎03-09-2020 03:29

My versa lite screen is frozon. It will not swipe up or sideways. I have only had itbsince Christmas. I have reset it several times it still is not working.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-10-2020 12:20 - last edited on ‎11-01-2025 10:16 by Fitbit Moderator

‎03-10-2020 12:20 - last edited on ‎11-01-2025 10:16 by Fitbit Moderator

@Stacey7619 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Versa lite not working as it should and thank you for troubleshooting this issue. Try changing the clock face if it is still syncing. I also noticed that you reached out to our Support team

so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes