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Versa Lite screen won't respond

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‎10-21-2019 23:56 - last edited on ‎10-22-2019 06:15 by Fitbit Moderator

‎10-21-2019 23:56 - last edited on ‎10-22-2019 06:15 by Fitbit Moderator

Hi, my fitbit screen showed lines and malfunction,. i tried holding the left butten and restart it. from then on it won't start.

what should i do? 

i tried charging it all night, still no response

the model is versa lite edition

 

 

Moderator edit: updated subject for clarity

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‎10-22-2019 03:05

‎10-22-2019 03:05

Hi @m1rose  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-22-2019 06:19

In response to NellyG

‎10-22-2019 06:19

Hi there @m1rose, welcome on board. Thank you so much for troubleshooting your Versa Lite's display prior to contacting us. Nice way to go!

 

Since the steps you tried didn't work, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Thanks for flagging the post @NellyG.

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-29-2019 02:09

In response to MarreFitbit

‎10-29-2019 02:09

Thank you for all the help,

received the new watch in 5 days.

all is working very well now.

 

 

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‎10-29-2019 11:29

In response to m1rose

‎10-29-2019 11:29

Awesome @m1rose! Music to my ears. I'm glad to hear that your replacement arrived already and that everything is working well now. 

 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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