Versa Lite showing the message "Data not cleared, sync & try again"

[Jmc596]

I tried to reset my fitbit and now have the message Data not cleared, sync and try again. I have tried to re-sync my device but has been unresponsive. I have also tried to update it through my android app but the download fails, all i have on my fitbit screen is the logo, battery in the corner and a blue line down the left side of the screen. Is there a way to fix this?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @Jmc596, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided and for your efforts in troubleshooting the situation. 

Well, this usually happens when you performed a factory reset without before unpairing the Fitbit. Usually you should unpair your Versa Lite, forget Bluetooth and perform the factory reset. To solve this issue, try these steps in the following order:

• Unpair your Versa Lite from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?