Versa Lite side button doesn't work

[fl1234]

Hi, my Versa lite's side button is not responsive a lot of times. Oftentimes you press it and nothing shows up on the screen. Same with the screen - I tried to scroll and press the small icons and it's not responsive. Also, the motion detector to activate the clockface isn't working well either (when I move my hand up it's supposed to show the clock face). I'm using a clock face by Fitbit. I have also restarted my fitbit and it did not help. My watch should still be under warranty.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @fl1234, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the button issues that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try using a toothpick around the button in order to remove any dust or moisture that may be affecting the functionality of your Versa Lite's button. After this, press the button and see if it works properly.

Regarding the sensor that activates the screen when you move your wrist, try a factory reset. To do so, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, make sure that sensor is enabled and see if the issues get fixed.

Keep me posted on the outcome.