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Versa Lite side button stopped working

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‎11-29-2020 22:06 - last edited on ‎11-30-2020 04:16 by Fitbit Moderator

‎11-29-2020 22:06 - last edited on ‎11-30-2020 04:16 by Fitbit Moderator

Hi, my Versa Lite side button has stopped working so I can’t do a reset or go back from any screen I get to. Any suggestions? Thankyou 

 

 

Moderator edit: updated subject for clarity

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‎11-30-2020 04:16

‎11-30-2020 04:16

Hi @VersaLitePhil, welcome to our Fitbit Community. I'm sorry to hear that the button of your Versa Lite has stopped working.

 

Please try cleaning around the button with a toothpick in order to remove any dust or moisture that may be affecting the functionality of your watch. Finally, restart your watch as described in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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