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Versa Lite sleep tracking stopped working

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‎11-29-2019 03:24 - last edited on ‎11-30-2019 08:20 by Fitbit Moderator

‎11-29-2019 03:24 - last edited on ‎11-30-2019 08:20 by Fitbit Moderator

Just got my versa lite 3 days ago and my sleep tracking is not working at all no data has been entered and can not figure out why any help?

 

 

Moderator edit: updated subject for clarity

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‎11-30-2019 08:18

‎11-30-2019 08:18

@Kathryn1409, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it stopped tracking your sleep information.

 

Please restart your Versa as described in this help article. After this, make sure of the following details:

 

* Your device is positioned correctly on your wrist:
* Tighten the band so that it doesn’t slip on your wrist.

 

Finally, monitor your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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