Versa Lite stopped syncing

[Nutkins]

Hi, I’ve had my versa lite about a month now everything has been fine syncing everything. Until Monday 2/9/19 suddenly stopped picking up sleep, hourly movement and active minutes. I have removed device, uninstall the app turned the versa off and re installed everything and it’s still not picking any of the above items up..! I’m on my feet 10+ hours a day so I am active. Any suggestion of how I can fix this. Many thanks

Moderator edit: format

[JuanJoFitbit]

@Nutkins welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it stopped syncing and recording your data. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor the syncing feature and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Nutkins]

Thank you for replying, but it seems to have synced properly today everything has been tracked that was not. Hopefully what I did yesterday may have actually worked 😁

Sent from my iPad

[JuanJoFitbit]

@Nutkins thank you for getting back! I'm glad to hear that your Versa synced. Thank you for posting the update here. Don't hesitate to get back if you see anything unusual and I'll be glad to help you.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀