Versa's screen is blank

[Shea_Heff]

Ive had my fibit for 4-5 months now and have treated it very well with no damage to it. 

Just a few days ago the screen went blank but I can still feel it vibrating and it is still syncing to my phone.

Ive tried contacting Fitbit support over Twitter but have received no reply. 

Can somebody help me please? 

Thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Shea_Heff welcome to our Fitbit Community! I'm happy to assist you with your Versa since its display is not turning on.

Please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit and see if the display turns on.

Keep me posted on the outcome! 😀

[Shea_Heff]

Hi @JuanJoFitbit 

Thanks for getting back to me.

I have tried both these steps but still have a blank screen. No fit bit logo comes up when I hit the back and bottom bottoms. 

This is quite frustrating as this is only a relatively new product.

[JuanJoFitbit]

@Shea_Heff thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions! 😀