Versa Lite stopped syncing

[Mudflapp]

Fitbit versa lite stopped syncing 3 days ago. I have tried everything and it doesnt work.

I think most everyone is having a syncing issue and fitbit needs to update the app

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mudflapp.

I appreciate your participation in the Forums and sharing that your Versa Lite stopped syncing. Thanks for trying to resolve this, I appreciate your feedback and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[Mudflapp]

Sent from Mail for Windows 10
No one helped me fix the syncing. The were reciting everything that is posted on the help website.


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[Hippypippa]

I've tried all the fixes. Nothing works for any length of time



Sent from my Galaxy

[LiliyaFitbit]

Thank you for your reply, @Mudflapp. It's nice to see you around, @Hippypippa.

@Mudflapp Thank you for your sharing your experience and feedback. I would like to confirm if your Versa Lite is still not syncing? I will be glad to assist you further.

@Hippypippa I appreciate your troubleshooting efforts and recommend making sure your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? Let me know if your watch is still not syncing. 

Looking forward to hearing back from you.

[Mudflapp]

Fitbit is still not syncing. It worked about 1 hour yesterday then quit again.

Why is everyone having the same problem?

You would think fitbit would stay on top of their products.

Very disappointed

[LiliyaFitbit]

Thank you for the update, @Mudflapp.

I am sorry to hear the issue persists. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. If the issue persists, please let me know the model of your phone and the OS version so I can further investigate.

Looking forward to your response. 

[Mudflapp]

My versa lite not syncing for 24 hours now.

So frustrating!!!

Help

[ThingDontWork]

This thing is a **ahem**. Obviously there is a Bluetooth handshaking/protocol issue in the code. My clock is now 30 mins off from real time after syncing 2 days ago. I speculate because the clock is implemented in a FW timer and not hardware, and with each interrupt to the OS you loose a few ticks and it "looses" time.

Very frustrated, ready to smash it.

[Mudflapp]

Yes this is Mudflapp again.

Dear Fitbit

Would you please fix the syncing problems.

It is so frustrating!!! Its been since Monday night that I haven't been able to sync!!

I have tried everything. Your dongle isnt working either

[LiliyaFitbit]

Thank you for your reply, @Mudflapp. Hi @ThingDontWork, thank you for joining the thread. 

I am sorry to hear about the frustration this situation has caused. If you're on Android 3.37, please keep an eye on this thread for updates. 

I'll be around if you have any questions.