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Versa Lite stopped syncing

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‎08-17-2021 09:42 - last edited on ‎08-21-2021 06:12 by Fitbit Moderator

‎08-17-2021 09:42 - last edited on ‎08-21-2021 06:12 by Fitbit Moderator

my versa lite quit sync ing everything.  it only tells time.

 

Moderator Edit: Clarified subject

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‎08-21-2021 06:14 - edited ‎08-28-2023 09:47

‎08-21-2021 06:14 - edited ‎08-28-2023 09:47

Hi there, @bsmith53. Welcome to the Community Forums.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.


If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please follow the steps provided here Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-21-2021 06:14 - edited ‎08-28-2023 09:47

‎08-21-2021 06:14 - edited ‎08-28-2023 09:47

Hi there, @bsmith53. Welcome to the Community Forums.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.


If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please follow the steps provided here Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes