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Versa Lite stopped tracking my data altogether

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‎01-08-2023 09:12 - last edited on ‎01-09-2023 02:59 by Fitbit Moderator

‎01-08-2023 09:12 - last edited on ‎01-09-2023 02:59 by Fitbit Moderator

Not recording data on watch face 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-08-2023 13:03

‎01-08-2023 13:03

Hi @Ozzycoops - make sure your watch is charged and press the button to turn on the display.

 

 Check your Quick Settings and make sure wrist wake is enabled and Sleep is not. Often a long button press will get you there.

 

Then try to restart the watch, and if the problem remains try changing clock face.

 

Also sync the watch to see if data appears in the app and steps are actually being recorded.

Author | ch, passion for improvement.

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‎01-09-2023 03:02 - edited ‎06-21-2023 08:42

In response to Guy_

‎01-09-2023 03:02 - edited ‎06-21-2023 08:42

Hi there, @Ozzycoops. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ Thanks for your help!

Maria | Community Moderator, Fitbit


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