Versa Lite stopped working after a Factory Reset

[Stewymanx378]

I accidentally factory reset my versa lite while carrying things cause my wrist pushed down on the button, and now it won’t connect to my phone, every time I get close to connecting it factory resets itself again and disconnects. I’ve tried factory resetting it that doesn’t help. The furthest I’ve gotten is to the update screen where it’ll get to about 6% until it resets again.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Stewymanx378, welcome to the Community Forums. I'm sorry to hear that your Versa Lite had stopped working after the Factory Reset that was done accidentally. Thanks for the details provided in your post and for your efforts in trying to fix the issues prior to posting here. Nice way to go! 

Please note that this kind of trouble usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair your smartwatch from the Fitbit account and phone's Bluetooth settings and perform the factory reset. In order for me to better assist you with this, please confirm that you've followed the steps below:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?