Versa Lite stopped working after a Factory Reset

[Pamelar70]

I was having a problem with my Fitbit losing time. I did a factory reset and now it has a red x and out says data not cleared sync and try again. Now it won't do anything.

Moderator Edit: Clarified subject 

[MarreFitbit · Accepted solution]

Hi there @Pamelar70, welcome to the Community Forums. I'm sorry to hear about the recent issues you've been having with your Versa Lite. Thanks for the details provided in your post and for your efforts in trying to fix the syncing difficulties prior to posting here. 

Please note that the error message you're now receiving on your watch's screen ("Data not cleared, Sync & Try and again") usually appears when you've performed a factory reset without first unpairing the watch. Said so, please try the steps below: 

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Give this a go and let me know if after linking your watch again to the Fitbit app you continue having syncing difficulties. I'll be around, keep me in the loop.