Versa Lite stopped working after swimming

[garbagegirl]

I've had my Versa Lite just over a year. Yesterday I took my daughter swimming at the pool and now my Versa alive is dead. It won't turn in. It won't charge. Help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @garbagegirl. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

As a first approach, I'd recommend restarting your watch by following these steps How do I restart my Fitbit device?

If the restart doesn't work, let's move forward with the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. 

Hope that helps. 

[garbagegirl]

I lefted it plugged in for a while. It flickered a few times then suddenly looked like it was charging but it stayed at 0 percent. It finally went black.  Now it does nothing. I tried all the charging troubleshooting. 

[MarreFitbit]

@garbagegirl I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.