Versa Lite stopped working

[Pattonjg]

Hi there,

I bought a Fitbit versa lite in July 2020, this morning screen went black with blue lines down the side and the back light is red. 

I can't seem to do anything with the watch

Can you give me advice please? 

Thanks

Moderator edit: subject for clarity 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Pattonjg]

That doesn't work, I've been trying diff things all day.

I don't understand how just randomly broke?!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pattonjg. It's nice to see you around, @SunsetRunner.

@SunsetRunner Thank you for your helpful tips!

@Pattonjg I am sorry to hear your Versa Lite stopped working. Thank you for trying to resolve this and providing the additional details. I understand your concern and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Have a great day!

[Delaneyl]

Can you help me with my Versa Lite? Screen won’t turn on at all. I’ve tried everything I’ve been reading on different sites. 
Please assist. Ive had Versa Lite for 6 months. 
cl

[LiliyaFitbit]

Welcome to the Fitbit Community, @Delaneyl.

Thank you for joining the thread and sharing that your Versa Lite won't turn on. I appreciate your efforts and the additional details. Please confirm if you've tried the steps from this help article: Why isn't my Fitbit device's battery charging? 

If possible, try to switch to a Fitbit clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[Delaneyl]

Hello - I’ve tried all of the above to no avail. The green and red light on the back won’t even light up as well as the face remaining black. Please assist.
Thank you

[LiliyaFitbit]

Thank you for your reply, @Delaneyl.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Slimming_Tina]

Is there a solution to this problem? I am heading the same issue. It’s frustrating because I purchased this versa lite in April. I’d expect problems after the first year.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Slimming_Tina.

I am sorry that you are going through the same situation, I understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

I'll be around if you have any questions. 

[LJPoindexter]

I am also having the same issue with my Versa Lite purchased in June 2020. Won’t charge or hold a charge. Won’t stay synced. I have done everything suggested... restart several times, unpair/repair, factory reset... and the issues are still occurring. Frustrating especially with a newer device. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LJPoindexter.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa Lite. I appreciate your efforts and the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

I'll be around.