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Versa Lite stuck on Fitbit Logo

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‎10-08-2020 13:03 - last edited on ‎10-09-2020 12:12 by Fitbit Moderator

‎10-08-2020 13:03 - last edited on ‎10-09-2020 12:12 by Fitbit Moderator

I flew today and when I turned my phone off airplane mode, my Versa Lite face went to the FitBit logo screen. It was on 50%+ battery. I have rebooted north the watch and my phone it several times, I have removed this device from my app and tried to repair it but all to no avail. Help pls!!

 

Moderator Edit: Clarified subject

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‎10-09-2020 12:15 - edited ‎10-11-2023 03:48

‎10-09-2020 12:15 - edited ‎10-11-2023 03:48

Hi there @ChrisM75, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa Lite, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to solve the issue, I'll be glad to continue to help you.

As per the Fitbit logo on the watch's screen, It seems that your Versa Lite is asking you to pair it again, so I'd suggest doing the following:

  • Unpair your Versa Lite from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-09-2020 12:15 - edited ‎10-11-2023 03:48

‎10-09-2020 12:15 - edited ‎10-11-2023 03:48

Hi there @ChrisM75, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa Lite, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to solve the issue, I'll be glad to continue to help you.

As per the Fitbit logo on the watch's screen, It seems that your Versa Lite is asking you to pair it again, so I'd suggest doing the following:

  • Unpair your Versa Lite from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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