Versa Lite stuck with Bitmoji clock face

[kasiboo]

My fitbit versa lite has been stuck on switching clock face for about 3 days for the bitmoji clock which i didn’t realise linked to snapchat. I dont have snapchat. I have uninstalled the app, cleared cashe and the app has also stopped linking with the fitbit. Can someone help me force the switching clock to stop. 😩

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @kasiboo, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this situation, can you please let me know which phone are you using with your Versa Lite? If you haven't already done so, I recommend you to try changing the clock face of your Versa Lite following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

Looking forward to your reply. 

[kasiboo]

Thank you so much. That worked. Weirdly I tried that but kept telling me something was still downloading so I had to wait, but it did it straight away this morning. Thank you

[RicardoFitbit]

You're welcome @kasiboo, your reply is also appreciated. 

I'm happy to know that your issue was solved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.