Versa Lite syncing issue after update

[KateDun]

Since the recent update my versa lite will suddenly stop syncing with the app. and it is usually around bedtime.  It takes me forever to get it connected back to my phone.  I have to turn them both on and off.  Play with the bluetooth connections every way possible and then suddenly it connects.  It has happened twice now and I still have to get it to connect the second time yet.  I never had any problems until this recent update.  Thankfully it is saving and tracking but I can not access the data on my phone or even if I sign in the fitbit app.  

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[Guy_]

Seems like this is a common issue. Possibly due to a recent update, as it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

[RicardoFitbit · Accepted solution]

Hello @KateDun, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[cchdawkins]

This is a common problem.

Put 'sync' in the search box at the top and you will see it goes back for years.

Many people post solutions. Fitbit themselves post solutions. Most solutions work, in the end. I've been having trouble since acquiring my first Versa just over a year ago, and I've spent hours rebooting my phone, killing the app, reinstalling it, and doing all the other things suggested. Eventually, it always works again, and often for days or weeks. Then it disconnects and stays disconnected, till a reboot or two later it works again.

This is not satisfactory but Fitbit seem unable to fix it. My phone works fine with other bluetooth devices - particularly, it worked well with my Pebble watches. Keep trying the various solutions. One of them will work.

It does work better if you are happy with a daily data transfer and don't want the continuous connection you need for notifications, for 'Find my Phone' and similar facilities. I want these, so I have a clockface that shows the connection status. It can often stay connected continuously for a day or two, as it ought to do. But then the red Bluetooth sign comes up again!

It is definitely a software problem in the Fitbit system, and it needs to be fixed.

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