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Versa Lite syncing issue with Huawei Mate 20 Lite

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‎01-19-2021 11:06 - last edited on ‎01-20-2021 17:02 by Fitbit Moderator

‎01-19-2021 11:06 - last edited on ‎01-20-2021 17:02 by Fitbit Moderator

My Fitbit versa light won't sync with my phone, Huawei Mate 20 Lite and have been told it's not compatible even though it worked fine for 10 months. I have since took the phone back to factory settings and tried to sync with my son and his wife's phones, I Phone 11 pro and IPhone SE and it won't sync with either of those even though those are listed as being compatible. It appears to me there is a fault with the Fitbit, can this be returned to be checked one way or the other?

 

Moderator Edit: Clarified subject

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‎01-20-2021 17:02

‎01-20-2021 17:02

Hello @Maryscullion, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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