Versa Lite syncing issues

[Ahar123]

I have a versa lite, activated in 2019, won’t sync, or stay connected, can’t find the FitBit device even on Bluetooth even after all the troubleshooting tips, can someone tell me if this is an app issue or a phone issue? I have an Apple 7, both phone and versa lite are updated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ahar123 It's great to see you in our Fitbit Community. I totally understand how you feel about the syncing issue that your Versa Lite has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your watch during the next 24 hours and see if it syncs and stays connected to your phone.

See you later.