Versa Lite time and display issues

[Gwynnep]

Earlier today my Fitbit was 2 hours behind. I tried syncing it to see if it would fix it, but it didn't. I read everything I could find and rebooted my Fitbit, turned my bluetooth off and on again, uninstalled the app and reinstalled, until I finally did a factory reset. Now it's frozen and says the data wasn't erased and there's a big red X and I can't get it to do anything.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Gwynnep, due to the recent events, I apologize for the delayed response. However, I apologize for the delayed response. However, let me welcome you to our Fitbit forums.

Regarding the time and display issues that your Versa Lite experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.