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Versa Lite touch screen stopped working

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‎09-06-2020 00:59 - last edited on ‎09-07-2020 10:28 by Fitbit Moderator

‎09-06-2020 00:59 - last edited on ‎09-07-2020 10:28 by Fitbit Moderator

Hi,

My touchscreen stopped working yesterday. Tried a lot of the fixes on this forum & no luck?

Thanks,

James 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-06-2020 06:06

‎09-06-2020 06:06

We have no idea what you tried.  Try a Restart and do it several times if necessary.

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‎09-07-2020 10:22

In response to SunsetRunner

‎09-07-2020 10:22

Tried changing the watch face & restarted multiple times. Nothing working?

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‎09-07-2020 10:39 - edited ‎10-10-2023 13:12

In response to Jannah123

‎09-07-2020 10:39 - edited ‎10-10-2023 13:12

Hi there @Jannah123, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's screen behavior. I appreciate you've already tried fixing your watch on your own and by following @SunsetRunner's advice.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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