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Versa Lite touchscreen not always responding

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‎10-09-2020 06:15 - last edited on ‎10-09-2020 18:38 by Fitbit Moderator

‎10-09-2020 06:15 - last edited on ‎10-09-2020 18:38 by Fitbit Moderator

My touch screen is SO finicky.  Sometimes it'll work, sometimes it won't.  Which is SO frustrating when wanting to log workout, etc.  Anyone else experience this irritation?

 

Moderator Edit: Clarified subject

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‎10-09-2020 18:36

‎10-09-2020 18:36

Hi @AngieLapsley, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. Certainly, the touchscreen of your Versa Lite isn't working as the way it was designed, therefore, to fix the issue you're currently experiencing, I recommend you to restart your device following the next steps and let me know if the issue persists:

 

  1. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll be here if further assistance is needed. 

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