help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite touchscreen not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2020 09:35 - last edited on ‎11-25-2020 15:05 by Fitbit Moderator

‎11-25-2020 09:35 - last edited on ‎11-25-2020 15:05 by Fitbit Moderator

The touch screen on my Versa Lite has not been responding to touch for a couple weeks now.  I've tried some solutions I saw on the forums but nothing has worked.  I've tried turning it off/on, deleting it from my app and adding it back, and doing a factory reset.  Anyone have any other ideas?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-25-2020 14:57

‎11-25-2020 14:57

Hi @Desertdweller13, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since you already tried some troubleshooting steps to no avail, I recommend you to change the clock face of your Versa Lite following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

 

I'll be here if further assistance is needed. 

Best Answer
0 Votes

‎12-01-2020 20:38

In response to RicardoFitbit

‎12-01-2020 20:38

Hello,

 

I tried changing the clock face and the touch screen is still not working.

Best Answer

‎12-02-2020 15:55

In response to Desertdweller13

‎12-02-2020 15:55

Your update is appreciated @Desertdweller13.

 

Thanks for trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes