Versa screen stopped working

[Sade7w]

My fitbit screen stop responding this morning I looked for answers everywhere so I found that you should restart it I restarted it multiple times and nothing only 2 green lines started to appear on screen so I Google for answers and they said factory reset i did the factory reset and now the screen is completely dead but device is on can someone please help me

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sade7w.

I appreciate your participation in the Forums and sharing that your Versa screen stopped working. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Klawrence1206]

This happened to my Versa 2 this morning as well (12/1/2020).  Literally within in 10 minutes the screen went from fine to just a slow fade from black to amber to white.  I have tried to restart multiple times have not tried the factory yet.  My Versa 2 was bought in May, this is a bit ridiculous for a product that is only 6 months old.  

[Sade7w]

I send my device in for replacement

[LiliyaFitbit]

Welcome to the Fitbit Community, @Klawrence1206. Thank you for your reply, @Sade7w.

@Klawrence1206 Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@Sade7w I am glad to hear that you sent your device in for replacement. I appreciate your efforts and look forward to getting you back on track.

I'll be around.