Versa Lite touchscreen not working

[Djscribbles]

My versa lite’s touchscreen stopped working as soon as sleep mode turned on, and then stayed like that after it turned off. Does anyone else have this problem? Please help. 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Emelia760]

Same happened to me. It has since turned completely off and wont restart. I even put it on the charger. 

[Djscribbles]

Yes, I tried that several times, still no luck. 

[SunsetRunner · Accepted solution]

Try a Factory Reset if it will work by swiping left to Settings, then About, and then Factory Reset.  If the touchscreen doesn't allow you to do that, contact Customer Support.

[Emelia760]

I called customer support and they are sending me another one.

[Djscribbles]

Yes? I did that now the watch is reconnecting and updating. This is a replacement that they sent me for my original because the battery completely died and the screen would not turn on, so I don’t think they will send me a new one.