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Versa Lite touchscreen not working

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‎11-28-2019 19:57 - last edited on ‎11-29-2019 12:08 by Fitbit Moderator

‎11-28-2019 19:57 - last edited on ‎11-29-2019 12:08 by Fitbit Moderator

I have tired to reset and still not working. It charges and counts steps but I cannot use the touchscreen. Very frustrated as I got this only a couple months ago as a replacement.

 

 

Moderator edit: updated subject for clarity

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‎11-29-2019 02:13

‎11-29-2019 02:13

Hi @Grace0112  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-29-2019 17:46

In response to NellyG

‎11-29-2019 17:46

Hi @Grace0112. Welcome to the Forums. @NellyG, thanks for your big help!

 

@Grace0112, thanks for taking the time to troubleshoot your Versa Lite and I'm sorry that the screen is still not working correctly. I know how you feel about your replacement which shouldn't have this behavior. I've checked with our Support Team and apparently they already took your case under their wings. They'll continue working with you via email, keep an eye on your inbox.

 

Hope to see you on track soon!

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