Versa Lite touchscreen stopped working

[Lyzrd02]

My Versa Lite touchscreen stopped working. Others said to factory reset it. 24 hours later still nothing... as in update is just spinning and still without my Fitbit and technology my phone.

Moderator edit: subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[AlejandraFitbit]

It's great to see you here, @Lyzrd02 and @SunsetRunner, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Josie48]

I've had this same problem for several months with my 15-month-old Versa. I've done multiple factory resets with no success. I was considering just buying a new one, but instead changed to a watch face that showed all my stats without having to swipe.

Then, last night, the battery drained completely (unexpectedly; I usually don't let the battery fully drain). I then fully charged it this morning, synced it with my phone, and guess what? The touch screen works again. 

I hope this works for you too. Good luck!