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Versa Lite tracking steps incorrectly

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‎04-08-2020 07:40 - last edited on ‎04-10-2020 17:54 by

‎04-08-2020 07:40 - last edited on ‎04-10-2020 17:54 by

I got the Versa Lite last month and after updating last week my steps are tracking incorrectly. For example, it tracked 300+ steps walking from my bed to the bathroom, which is maybe 25 steps. How can I fix this? 

 

 

Moderator edit: subject for clarity

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‎04-10-2020 17:54

‎04-10-2020 17:54

Welcome to the Fitbit Community, @Demika. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa Lite is not tracking your steps accurately. Thank you for providing the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

For more information about accuracy, see How accurate are Fitbit devices?

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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