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Versa Lite unresponsive

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‎02-16-2020 20:45 - last edited on ‎02-17-2020 10:24 by

‎02-16-2020 20:45 - last edited on ‎02-17-2020 10:24 by

help! i’ve had my fitbit for about two months and it has always worked great, until today. the screen is black and unresponsive and it won’t sync to the app on my phone. i’ve tried changing the wallpaper as well as updating other settings but it won’t work. 

 

 

Moderator edit: subject for clarity

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‎02-17-2020 10:30

‎02-17-2020 10:30

Try a Restart and do it several times if necessary.

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‎02-17-2020 10:31 - edited ‎02-17-2020 10:32

‎02-17-2020 10:31 - edited ‎02-17-2020 10:32

Welcome to the Fitbit Community, @eliselundeen. It's nice to see you around, @SunsetRunner.  

 

@eliselundeen I appreciate your participation in the Forums and sharing that your Versa Lite is unresponsive, it won't sync and the screen is black. Thank you for your troubleshooting efforts. I recommend confirming the complete troubleshooting instructions including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

If the screen starts working, you can confirm the helpful tips to resolve the syncing issue here. 

 

@SunsetRunner thank you for your support! 

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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