Versa Lite update

[Rguithues1990]

Wouldn't sync so I did a reset on the watch.   Now it is just saying download app to start setup. Reinstalled app on phone but nothing changed on watch.

Moderator edit: updated subject for clarity. 

[Rguithues1990]

Wouldn't sync, did factory reset on watch and now it has stayed in a loop saying to start download the app. I've already done so and no change. 

[SunsetRunner]

Hello @Rguithues1990 

It sounds like you may have done a factory reset without unpairing it from your Bluetooth. We can try and set it up again as a new device to see if that helps. You won’t lose any of your data as they are stored on the Fitbit servers. But you will lose any data you collected after your last successful sync. 

Try setting it up again and follow this path carefully 

1. Remove the Versa Lite from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android)
2. Turn off other nearby Bluetooth connections.
3. Check if the Fitbit App is updated
4. Force quit the Fitbit app and reboot your phone.
5. Restart your Versa Lite: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Open the Fitbit app, tap your profile picture > Set Up a Device.
7. Select the Versa Lite and follow the onscreen instructions. When asked if you want to replace the Versa Lite say yes. 
   
   😃I hope this fixes the issue and gets you up and running again. Please come back and let me know how it went. 

[Rguithues1990]

Doing those steps I do get it to sync but when it trys to update watch firmware I get a big red x on the watch and it just goes back to startup loop. 😔  soooo close lol help!

[SunsetRunner]

Hello again @Rguithues1990 

Try restarting your Fitbit Versa 2 again. If the issue continues try logging out of the Fitbit App, turn your Bluetooth off then restart your phone. Next turn your Bluetooth back on, log back into the Fitbit App then try the firmware update again. 

🤞🤞 I’m hoping this helps. Please let me know 

[AndreaFitbit]

Welcome to the Fitbit Community, @Rguithues1990. Thank you for following the steps that @SunsetRunner advised and I'm sorry to hear that your Versa Lite is not syncing. 

If you can’t update Fitbit Versa Lite Edition, check the firmware version on your watch:

1. Open the Settings app   on your watch   About.
2. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update.
3. Keep your Fitbit device close to your phone or tablet to complete the update.
4. In a few days, you’ll receive another prompt to update your watch. At that point, you can update as normal without plugging your watch into a computer.

If your watch’s current firmware version is different, or you continue to have trouble, follow the troubleshooting steps in the Ionic, Sense, and Versa series section.

I hope this helps.