Versa Lite will not sync

[Mmartin97]

Hi,

I just bought my Fitbit yesterday. Initial pairing went smooth with my iPhone X but soon after I got incessant messages saying that the app was having trouble connecting to my watch. Then I realized that the Bluetooth connection was dropping every 5 seconds.

Now I can’t get it to sync at all it says “connected” then starts to sync, and then says “looking” and quits the sync. I’m currently restoring it to factory and reinstalling, which is what worked when I first set it up, but I cannot do this every day! Please tell me someone has a fix for this.

Edit: I have also tried everything that Fitbit help article suggests, I’ve unpaired every other Bluetooth device I have.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Mmartin97.

Thanks for troubleshooting this syncing issue by yourself. I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.

If this process doesn't work, from the Fitbit app tap the Versa Lite icon and provide me with a screenshot of what you are seeing.

I hope to hear from you soon. 

[Fit2BTied_2019]

I had the same issue mentioned by someone earlier. I hooked up my Versa Lite with my iPhoneXr.  It worked great but the next day stopped syncing consistently.  I tried everything the manual said, undid and redid the bluetooth collection, shut down the app and the phone.  Even called customer service (where the person cut off so no help there).  This is super frustrating for a new purchase. I see that I am not alone in the syncing issue - has there been any progress? 

[xXx_Emzen_xXx]

What I had to do is to shut down my iPhone 8 and after that, it worked like a charm and I haven't had another  problem since. 

[Sandyliv]

I received. Fitbit versa lite as a Christmas gift and it won’t sync with my Samsung J5 can I take it back to the shop and get a refund ?.

[DTilly]

It's my husbands old HTC. It finally sinq, but will not download new update.

[Lawn-knee]

Did you ever get it to sync? I have a samsung s9 phone and in dec 2019 i bought a new fitbit Versa Lite. It paired up w the fitbit app on my phone but now it wont sync. I restarted my phone last week and it worked again. Two days ago i went to check my app and saw that it wasnt syncing again. This is so frustrating. 

[Sandyliv]

I returned it to shop and received a refund I have now bought a Garmin vivomove and it's fantastic 👍🏼

[Pem83]

I had a not so fancy stylo 5 would not sync called customer service and gave my linked fit bit email and they fixed works perfect and o get texts on my vera lite 

[DTilly]

I shut my cellphone off & then back on. Go back to app & then it synced.  Hope this helps. DT

[HeyT]

I cannot get my Versa Lite updated!  Very frustrating,  I have spent days trying to update my tracker. I have reset tracker, removed and tried to add new device, turned my bluetooth off and back on, used my laptop and even tried a different wifi.   I purchased it in November.  Help!

[DopeItsDre]

I am having the same problem. The versa lite won’t connect to my phones Bluetooth and therefore, it’s not syncing my data. I tried EVERYTHING x 3 on the help forums and still nothing. I contacted FitBit and she really didn’t help much. She said that she escalated my issue to IT / the engineers and they are working to get it fixed, when I asked what the time frame would be, she said she doesn’t know. I bought this versa lite last year in July, before I had a Versa but the  screen popped off out of nowhere 1 month after my warranty was over. I went to 2 versas In less than 2 years. Very upset w this. Ridiculous. 

[HeyT]

Mine is working now. I connected it via USB to my laptop and the update
worked.

[DopeItsDre]

I did that and it worked , but only until I disconnected it from my computer 😓...

[DTilly]

Just wondering have you shut down your phone & then turn it back on?  I believe shutting down things, ie laptops, phones, computers, etc, helps fixing a problems like that.  I hope this helps.

[DopeItsDre]

Hiiiii yes I have , ive done it plenty of times. It will work once I turn it back on, but quickly disconnects after. I just did it again now and it synced , but when I close the app and open it again, it’s “looking for device” and then says “no device connected”. I noticed that the time on my Fitbit slows down too every time I open the app to try to let it sync. It’s a minute behind right now, but I’ve had it at most 40 mins behind from trying to sync it every time.

[Bobbyjams]

Similar issue.   The device will sync maybe one out of three times.   But I can't change clock faces.   Keeps saying Syncing Apps but nothing happens.

Tried turning Versa Lite on and off

Tried turning bluetooth on and off

Tried deleting the device from the app

Tried deleting the app.

Nothing.

[GratsiK]

Same issue here connecting to a Samsung Galaxy S7, but now not even the date and time are correct because i did not charge it for a few days. 

Please help, i am a student and definetly don't have money for a new sports watch!

[AlisaL]

It seems that this issue is an ongoing problem.  I have noticed over the past couple of days that the time is at least a few minutes behind, sometimes up to a half hour.  I have made sure that my phone, app, and device is up to date.  I have reset both my phone and device several times.  When the app will actually let me sync, the time will update for a while but then will lag.  I have tried to turn on auto-sync, but the option is not available.  I am only able to sync now.  Please let me know how to correct this, as it is very frustrating and makes the watch pointless. 

[DopeItsDre]

Hi!

After speaking to a few customer service reps from Fitbit, they sent me a new one because I am still under warranty. My issue hasn’t been resolved in regards to fixing the original Fitbit. They just sent me a new one. If you are still under warranty, please contact them!!