Versa Lite will not sync

[Mmartin97]

Hi,

I just bought my Fitbit yesterday. Initial pairing went smooth with my iPhone X but soon after I got incessant messages saying that the app was having trouble connecting to my watch. Then I realized that the Bluetooth connection was dropping every 5 seconds.

Now I can’t get it to sync at all it says “connected” then starts to sync, and then says “looking” and quits the sync. I’m currently restoring it to factory and reinstalling, which is what worked when I first set it up, but I cannot do this every day! Please tell me someone has a fix for this.

Edit: I have also tried everything that Fitbit help article suggests, I’ve unpaired every other Bluetooth device I have.

Moderator edit: subject for clarity

[Dancer0713]

Thank you! Your tip worked and my Versa lite is synching again. I really hope Fitbit works on a fix soon. I agree, we pay too much for this stuff for it to keep having these issues & hiccups.

[sheilaangeletti]

I bought mine online and I've not received any kind of service to return mine for a refund, after receiving 2 replacements to try to get it to work. I've used fitbit products for over 6 years with no problems. THEY do a firmware update and I'm sunk. THEY say it's my fault. With a computer science degree, majoring in web design and programing I KNOW it's not my fault.

[Ayshe_B_T]

Hi, I’m having the exact problem and have tried everything but there seems to be a disconnection every time I try to sync my device. The time is 30 minutes behind at the moment and it won’t sync to change either. Have you managed to solve the problem? If so can you help me 

[AlisaL]

Hello, sorry to hear that you're having the same problem. After trying
EVERYTHING and finally contacting Fitbit Tech Support, no solution could be
found and they issued me a replacement. That will be your best option.
Keep in mind, you will have to repeat everything that you've already tried,
so that they can verify that it really isn't broken. Good luck!

[Ayshe_B_T]

Thank you I will do that. Lets hope I get my replacement soon...

[Bobbi55597]

Hello.  I do not use my Fitbit app everyday.  However,  Every.Single.Time I try to use it,  I find that it has not been syncing.  I have to go through help articles.  Then I'm either trying one or all of the following: stopping the app, restarting the fitbit, turning airplane mode on and off, or  unpairing and re-pairing the device, just to name a few.  It is very frustrating.  Is this a Versa Lite issue? I love my fitbit and do not want to look at other products.  If this issue can not be resolved,  I'll have no choice. Thank you in advance for your advice.

Bobbi

[HeyT]

My device ended up not being able to charge. Contacted customer service and
the sent me a new one as it was under warranty.