Versa Lite won't charge

[Carter77]

My Versa will not charge.  I have tried several charging station and different power sources.  It has been on charger over 12 hours still dead.  I have had this issue before but I managed to get it charging again.  Holding buttons not working this time. The logo comes up.  I place in charger and watch goes back black no sign of charging..

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Carter77, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite that is not charging and for taking the time to try fixing the issue prior to posting here. 

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Let me know on the outcome, I'll be around. 

[Carter77]

I did clean both areas prior to posting comment.  I have allow watch to remain on base throughout today.  I again tried to turn on, nothing happened.   I held all button and the icon appeared I then place back on base.  Just checked and watch is charged.  Thanks for responding. 

Moderator Edit: Formatting

[MarreFitbit]

Hello @Carter77. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Carter77]

Ok.  Thanks

Sent from Yahoo Mail on Android

[MarreFitbit]

Hi @Carter77, you're welcome. I'll be around if there's anything else I may do for you in the meantime.