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Versa Lite won't charge

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‎08-12-2020 20:16 - last edited on ‎08-13-2020 11:37 by Fitbit Moderator

‎08-12-2020 20:16 - last edited on ‎08-13-2020 11:37 by Fitbit Moderator

versa lite will not sense the charge to charge.  The charger worked this morning  though

 

Moderator Edit: Clarified subject

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‎08-13-2020 11:39 - edited ‎10-03-2023 17:26

‎08-13-2020 11:39 - edited ‎10-03-2023 17:26

Hi there @Tmyers9812, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with the charging issues you're experiencing with your Versa Lite.

While reading your posts, I wondered if your watch vibrates when you put it on the charger? The battery on your watches may not be charging properly and therefore does not turn on. If you haven't done so yet, recommend that you follow these steps:

  • Clean the charging contacts on the back of your device and the pins on your charging cable (both of them) using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


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