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Versa Lite won't charge

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‎02-22-2021 16:44 - last edited on ‎12-25-2022 04:24 by Moderator Alum

‎02-22-2021 16:44 - last edited on ‎12-25-2022 04:24 by Moderator Alum

I have a versa lite and it will plug in turn on but stay at 0%. I have tried multiple outlet and USB chargers and it won't charge. HELP I dont want to have to buy another one.

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎02-22-2021 18:41

In response to Clayzone

‎02-22-2021 18:41

Hello @Dawn.Schneider, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

@Clayzone Thanks for your post and suggestions.

 

Looking forward to your reply.

View best answer in original post

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4 REPLIES 4

‎02-22-2021 17:13

‎02-22-2021 17:13

As a newby my first one acted entirely like this. The fix is doable
though the phone app. Don't be afraid to connect with Fitbit or YouTube.
Best Answer

‎02-22-2021 18:41

In response to Clayzone

‎02-22-2021 18:41

Hello @Dawn.Schneider, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

@Clayzone Thanks for your post and suggestions.

 

Looking forward to your reply.

Best Answer

‎05-02-2021 06:08

In response to RicardoFitbit

‎05-02-2021 06:08

I have tried everything and my fitbit just won't work. It was turning it self off and on before it went completely dead. Please help me.

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0 Votes

‎05-24-2021 04:45

In response to RicardoFitbit

‎05-24-2021 04:45

I bought my versa lite last year in May. Last night it refused to charge. When I plug it onto the docking station, it gives me the charging message but the % battery does not increase. I tried restating the device, force closing the app, cleaning the ports, changing form a wall socket to my laptop. Nothing helped. Then I contacted their Help centre via live chat. They could not pick up any device connected to my account. I was advised to unpair and pair it again. I unpaired, reset the device. But now because the battery is too low, I cannot pair it back on. I am now confused and don't know what is going on. I can only pair if I charge the device, but then the charging was an issue to start with.

 

Please help

Best Answer