Versa Lite won't charge

[SHenson2123]

Yesterday my battery depleted to 0% and I realized at this morning I tried to plug it in to get it to charge it has been plugged in all day and still not responding to anything won't turn on won't shoulder that it's charging or anything please help

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SHenson2123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging? 

[SHenson2123]

I have done all of the trouble shooting that was listing in that article already. Thank you

[MarreFitbit]

@SHenson2123 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SHenson2123]

Thank you so much, my husband looked at the watch and the charger and noticed that the charging prongs were bent and not making a proper connection! He was able to fix it! 😁

[MarreFitbit]

@SHenson2123 Wonderful! I'm very glad to hear that your husband was able to solve the issue. 🙂 Thanks for sharing the outcome.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.