Versa Lite won't connect to my phone's Bluetooth after a factory reset

[Jasim_saifu]

My Versa lite is not connecting to bluetooth after factory reset. And the device is really slow now. The page is hanging while changing tabs or pages as well

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jasim_saifu. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa Lite before posting here. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa Lite from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.
  
  

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?