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Versa Lite won't set up

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‎05-27-2020 20:02 - last edited on ‎06-22-2020 03:13 by Fitbit Moderator

‎05-27-2020 20:02 - last edited on ‎06-22-2020 03:13 by Fitbit Moderator

Hi! I've been stuck with a non-working Fitbit since I got a new phone (Iphone 2020SE). Now my Fitbit is stuck in the setup screen, the app on a laptop, tablet, and my phone all say my Fitbit is not discovered. I've done ALL the troubleshooting tips about 30 times. I've emailed support, they just keep saying to follow the set up directions. But it's not working! Very frustrating. 

 

I did have the watch paired to an old phone which died... like it is totally non-functional and so I can't turn it on to "unpair" the versa lite. The versa lite was still working, just not connected to the new phone, but really became totally not functioning when I tried to pair it to the new phone. DMs were quick but couldn't solve my problem and the email I got was so unhelpful. Warranty requested, but it's been weeks with a non-working Fitbit now. Any suggestions?

 

Moderator Edit: Clarified subject

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‎06-22-2020 03:17 - edited ‎09-30-2023 05:31

‎06-22-2020 03:17 - edited ‎09-30-2023 05:31

Hi there @Drjenndogg, welcome to the Community Forums. I'm sorry to hear that you're going through this situation with your Versa Lite. I appreciate your time and efforts in troubleshooting your watch with our Support Team. 

I've seen that after all troubleshooting you did, our team replaced your watch. 😉

Please don't hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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