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Versa Lite won't set up

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‎06-20-2020 13:50 - last edited on ‎06-22-2020 13:08 by Fitbit Moderator

‎06-20-2020 13:50 - last edited on ‎06-22-2020 13:08 by Fitbit Moderator

I've recently got a new Versa Lite device. I am currently using a compatible phone device, followed all instructions & troubleshoot help on here, set up a new account as there was an old one on the app previously, and I still can't connect the device with charged battery?

 

Any help will be most appreciated.

 

Thanks, 

Faye. 

 

 

Moderator Edit: Clarified subject

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‎06-22-2020 13:11 - edited ‎12-29-2023 05:30

‎06-22-2020 13:11 - edited ‎12-29-2023 05:30

Hi there @Fayechan, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Versa Lite in order to solve the setup inconvenience prior to posting here. 

To better assist you, would you mind confirming that you've followed the steps provided in this help article: Why can't I set up my Fitbit device? 

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-22-2020 13:11 - edited ‎12-29-2023 05:30

‎06-22-2020 13:11 - edited ‎12-29-2023 05:30

Hi there @Fayechan, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Versa Lite in order to solve the setup inconvenience prior to posting here. 

To better assist you, would you mind confirming that you've followed the steps provided in this help article: Why can't I set up my Fitbit device? 

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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