Versa Lite won't set up

[Amymarie625]

It’s been over 6 hours and the Fitbit is still “installing”?? How can I stop and restart? Obviously something is wrong? I heard it should only take 1-2 hours.....

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Amymarie625, welcome to the Community Forums. I'm sorry to hear about the difficulties you've been having to setup your Versa Lite. 

I've seen that you got in touch with our Support Team after posting here and they helped you with this issue.

Please don't hesitate to let us know if there's anything else we may do for you in the near future. 

[Amymarie625]

Thank you. Unfortunately the solution was to get a replacement. Although very disappointing since literally JUST received this new Fitbit yesterday! Now will take at least another 5-7 days to get the replacement (next day would have been great). However, I am happy to get a replacement since I was worried I would continue to have issues with this one.
......now I am just nervous about the quality.

Thanks again!

Amy

Sent from my iPhone

[MarreFitbit]

Hi there @Amymarie625, thanks for getting back. I understand why you'd feel disappointed, but as you said, it's great to hear that you're getting a replacement. 😉

We'll be always around if you need further assistance. Hope your new watch arrives very soon!