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Versa Lite won't setup

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‎01-10-2021 13:40 - last edited on ‎01-10-2021 19:29 by Fitbit Moderator

‎01-10-2021 13:40 - last edited on ‎01-10-2021 19:29 by Fitbit Moderator

I downloaded it and it got to 100% but it hasn’t done anything. I’ve been stuck on the downloading 100% screen for almost an hour. It tells me my versa is at 100% and setting up but it hasn’t done anything at all and my versa screen is just on the starting screen wear it says, “To start open Fitbit app and download.” Nothing is working and I have no idea what I’m supposed to do. I spent money on this and it won’t work. 

 

Moderator Edit: Clarified subject

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‎01-10-2021 19:29

‎01-10-2021 19:29

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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