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Versa screen lifting

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‎01-10-2021 12:27 - last edited on ‎01-10-2021 19:27 by Fitbit Moderator

‎01-10-2021 12:27 - last edited on ‎01-10-2021 19:27 by Fitbit Moderator

So I've gotten my fitbit Versa replaced a few months ago after it was stuck in the logo screen. Now today while i was at work the screen completely lifted so my fitbit is now shot 

 

Moderator Edit: Clarified subject

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‎01-10-2021 19:27

‎01-10-2021 19:27

Hi @Triann, welcome to the Community Forums.

 

Thanks for bringing this to our attention. Because this is a hardware issue, meaning that I can't share with you some troubleshooting steps to fix your Versa, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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