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Versa Lite won’t start up

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‎07-23-2020 13:57 - last edited on ‎07-29-2020 07:07 by Fitbit Moderator

‎07-23-2020 13:57 - last edited on ‎07-29-2020 07:07 by Fitbit Moderator

I just got my versa lite today and placed it immediately on charge. Six hours later it won’t start and I can’t tell whether it is charging. What can I do?

 

 

Moderator edit: format

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‎07-29-2020 07:06

‎07-29-2020 07:06

Hi @StefMic, welcome to our Fitbit Community. I'm sorry to hear that your Versa Lite won't start up or take a charge.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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