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Versa Lite won't sync and it won't update the software

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‎07-08-2020 09:51 - last edited on ‎07-20-2020 07:15 by Fitbit Moderator

‎07-08-2020 09:51 - last edited on ‎07-20-2020 07:15 by Fitbit Moderator

I have a problem with sync with my watch on my phone... I reset the watch and now I can't make the software update. I left it for hours on Bluetooth to update.. And still not working.

 

 

Moderator edit: updated subject for clarity

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‎07-20-2020 07:14

‎07-20-2020 07:14

Hi @AdelaAnton, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa Lite since it won't sync and it won't update the software. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, run the update again and see if it gets completed.

 

In case the syncing issue persists, try the troubleshooting steps included in this help page and see if your watch syncs properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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