Versa Lite won't sync and the clock is wrong

[SunsetRunner]

I've had my Versa lite for six months and love it. Last week I got an update and everything was fine until last night when it stopped syncing to the app and the clock is 30 minutes slow. I was almost late for work today as a result. I talked to support tonight and they took me through all the troubleshooting steps to no avail. I was told to be patient and that I would be contacted. The more I research the problem, the more it seems related to the update. As a watch it's useless since it doesn't tell the correct time and if it doesn't sync, what use is it. I either need a fix, a new watch, or a refund so I can purchase another brand that works.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner, welcome to our Fitbit Community. I'm sorry to hear that your Versa Lite is not showing the correct time.

Our team is actively working on a fix to this issue and expect to have a resolution released soon. Once the issue is resolved, we'll make sure to post it in the forums. I totally understand how you feel about this and we appreciate our feedback and comments since this helps us to keep improving.

We appreciate your patience and time with this.

I'll be around if any question arises.

[SunsetRunner]

Ok, two words in your answer to my post really stick in my craw; patience and soon. Patience on my part is directly related to what soon means on your part. At what point does patience became anger? Creditors don't exercise patience if I were to tell them that I'll pay my bill soon. My boss doesn't practice patience when I show up for work late because my watch is wrong. You already have my money and all I have is your defective product. How long do I wait? Can you give me a better answer than soon? I'm trying to be patient.

[MaritzaAlva]

I'm having the same issue and I'm frustrated waiting for a solution. My fitbit was working perfect until last week. It stop syncing and I can't get it to sync and time is off. My fitbit is off by 6 hours.

[SunsetRunner]

Just got an email asking if I got the answer in looking for. Well, the answer for that is a big fat NO. My watch still won't sync and now the clock is 3 hours slow. Still waiting for the Fitbit fix that they're working diligently on and told me they'd have soon. I'm not going to hold my breath. Why can't Fitbit just update everyone's watch back to the previous settings until they get an update that works?????? This is ridiculous.

[Sessie23]

My versa is also been having sync problems with incorrect time. I notified fitbit customer service and have had some success with their suggestions; however each morning I still have to restart versa, turn wifi and bluetooth off and on, and restart my phone. Then Versa MAY sync but it takes awile for my sleep data and clock to update. This was happening before the update as well...I was hopeful that the update would fix the problem but it hasn't. 

[MaritzaAlva]

I'm having the same problem and based on recommendation I removed device
from phone and now I can even get it connected to phone again.

I've decided never to purchase another Fitbit device again.

[SunsetRunner]

Nothing has helped my problem. I've tried everything they've told me to. Everything was fine until the update. Wish I could just go back to before that and leave it without an update until they get an update that doesn't negatively affect the watch. Thanks for your input though. Good luck.

[SunsetRunner]

This is so wrong. I'm going to give them until the end of the year, then maybe contact our local news troubleshooters department to get some satisfaction. I'm so not happy.

[SunsetRunner]

After many conversations with Fitbit technical support and no answers other than "we're working on it and please be patient", I asked to speak to a manager who told me that Fitbit isn't responsible for honoring the warranty because I didn't buy it from their website. I was also told that my phone wasn't on the list of compatible phones. That is not true! I looked on the Fitbit website and my phone IS on the list. I only got a refund from Best Buy by explaining the whole twisted story to them. My Fitbit worked great for six months, then in December it updated and a week later it started having problems and wouldn't even keep correct time. Best Buy didn't want to give me a refund either because I didn't purchase their extended warranty. They only give refunds of you return the item within 15 days. Fortunately, they gave me all my money back in a Best Buy gift card. Problem solved. Now I can buy a fitness tracker that works. NOT A FITBIT!

[Edillingham4]

I’ve been having the same issue since I did the most recent update last week. Have done everything suggested in the help forums multiple times a day(uninstall app, disconnect Bluetooth, etc...) Came on here and was surprised to see people were having this problem last year! 

[MaritzaAlva]

I purchased insurance with Fitbit and since they couldnt repair they gave me a refund.

Sent from my iPhone

[Maleficnt]

I also have a Fitbit Versa Lite and mine is bricked too. 

What are you guys doing to fix this? I can't get through to anyone on the "help chat", the forums all have people like this saying nobody is helping them, and I need my tracker to work NOW so that I can keep watching my biometrics while I recover from covid under my doctors' collective care. 

I did ALL of the troubleshooting steps and now I can't even get it to pair back with my reinstall of the app onto my device. 

What next? I need a solution RIGHT NOW.

[Steph076]

Bonjour

J'ai le même problème de synchronisation et d erreur d heure...

Aucune solution apparemment 🤔🤔

[Lovemygrans]

Same thing just happened to me.  They should last alot longer than a few months.  I was on the phone with a tech today for over an hour.  They offered me 35% off a new phone.  Really don't want a watch tracker that I have to replace soon.