Versa Lite won't sync

[sassyn89178]

I've had my versa lite for 1 year next week, and it started losing time over the weekend. It was off by 30 minutes when I woke up the other day. It wont sync anymore with my Note 9 - Samsung. Its listed in my bluetooth. I googled how to fix this and that didnt work.
It seems to be a known problem.
I even removed the fitbit app and installed the app again - still won't sync.
I was driving my car today using bluetooth - android auto for gps - and the versa corrected the time. I've been out of my car since noon, the real time is 7:34 pm and my watch says 7:20.
Does anyone who has had this problem fixed it? Thanks!

Moderator Edit: Clarified subject

[djpeeps]

I have been having the same issue since Friday morning, I went to sync, couldn't, so I removed it and then couldn't get it set back up until that evening, now it's having the same issues all over again.

This is my FOURTH fitbit device in approximately 6 years, but will likely be my last.

[RicardoFitbit]

Hi @sassyn89178 and @djpeeps, welcome to the Community Forums.

I appreciate your effort and patience troubleshooting this situation before posting over here, I understand how frustrating this matter can be for both of you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile devices that can prevent the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[sassyn89178]

Do you have Bluetooth in your car? My watch worked fine in my car. Sent from my Sprint Samsung Galaxy Note9.

[djpeeps]

I do, and even tried while in my car before leaving work yesterday and still wouldn't sync.

[djpeeps]

I appreciate the links, but syncing worked fine until Thursday/Friday, restarted working (after factory resetting my fitbit, after exhausting all the links posted on the other forum results for the same issue), then stopped again Sunday night.

I appreciate the link about how syncing works, but I've had this fitbit for almost 2 years.

[Nursejess]

I just started having this problem too and I've had mine for a year. I haven't yet figured out what to do to fix it.

[Garminfan54]

Not for nothing but this didn’t work. Fitbit seems to have a major problem and can’t seem to fix it. 

Moderator Edit: Content - Promoting

[sassyn89178]

Doesn't make sense that my watch updated in the car yesterday.  This morning it was 1 hr behind, all of a sudden,  it caught up to the correct time.  Now, it's 3 minutes slow again.Sent from my Sprint Samsung Galaxy Note9.

[sassyn89178]

Please reply to the person who sent you the links to fix it.I'm getting messages which don't pertain to ne.Sent from my Sprint Samsung Galaxy Note9.

[sassyn89178]

Ricardo - Why would my watch sync in the car and not off of the phone?
Now, I removed your fitbit app again - received a message from fitbit that it can't sync to my phone now, its taking longer than usual. 10 minutes later - its still trying to sync.
I've done nothing to my phone.
There are plenty of videos on youtube going back 2 years, that this is a known problem with android phones. I'll just go to Amazon and buy an $40 smartwatch - if that only lasts a year, then I got my moneys worth.

[sassyn89178]

I went to Amazon this morning - there are plenty of activity watches under $75. If these only last a year, its no great loss. I removed the app - turned the phone off - etc - and I'm waiting on it to sync.

[sassyn89178]

Call this number - 877 623 4997. I had a very nice man talk me through getting it to sync again. Now, I have the correct time - He gave me a case number so if it happens again - they have a record of me calling. 
Good luck!

[sassyn89178]

Call 877 623 4997
I had a very nice man talk me through getting it to sync. It's working again. He gave me a case number in case it stops again and I have to call back.
Good luck!

[sassyn89178]

 Call the number I posted earlier - I called this morning - he got it to work...and over 3 hrs later it stopped again - won't sync.
So, I called again, went through all the steps with him and it still won't sync.
I've had my watch less than 1 year, still under warranty.

[Tumble2020]

Called the fitbit help number and they are sending me a replacement watch.