Versa Lite won’t sync

[Misdy2466]

I’ve tried everything to sync my Fitbit to my Bluetooth , doesn’t locate the Fitbit. This  started yesterday , had no issues before. I’ve remove the Fitbit and tried to start from beginning but no luck ! Please help

[Odyssey13]

Hi @Misdy2466  here is the article with tips on what to do when you're having trouble syncing - click to go there.

[Misdy2466]

Nothings working, will not connect to Bluetooth or Fitbit app

Sent from my iPad

[Odyssey13]

You checked to be sure your ipad is compatible and has the latest app?

[Misdy2466]

It was always connected to my iPhone for years. Last night is when it all started, won’t connect to Bluetooth, updated phone . It connected for a few hours and again today it won’t connect to Bluetooth 

[Odyssey13]

try the troubleshooting tips in the article?

[Fred__CT]

I also had a sudden loss of Versa synchronization with my android phone on Sunday (5/31/21).  I restarted my Versa by holding all three buttons simultaneously for ~ 15 seconds, which rebooted the watch and restored the connection with my phone.   

Moderator edit: format. 

[ibanna]

Not really helpful given it’s just says “the fitbit will sync automatically through the day.” Clearly, that’s not actually happening. “Sync Now” isn’t working either.

[ibanna]

I’ve done this for months off and on, but it never resolves the problem for more than that instance. I hope you have better luck than I have had.

[Misdy2466]

Did this several times and still it will not connect to Bluetooth

Sent from my iPhone

[Misdy2466]

I’ve actually tried everything????

Sent from my iPhone

[AndreaFitbit]

Welcome to the Fitbit Community, @Misdy2466, @Fred__CT, @ibanna and  thanks for your advise and for getting back to us @Odyssey13.

I'm sorry to hear you haven't been able to sync your Versa Lite and thanks for letting us know that you have tried everything @Misdy2466. I noticed that you have a case  with our team and that they are already assisting you.

Thank you for your advise and comments @Fred__CT and @ibanna. Are you still unable to sync your devices?

Keep on visiting the forums. 

[SHARKBAIT2011]

im in the same situation.  none of our phones or iPads pick up the bluetooth

[Mara42]

Same problem here last sync was 5/31

[Fred__CT]

Andrea 

Rebooting my Versa using the method described in my original post restored the full synchronization capabilities with my android phone.  Clearly something happened on Sunday afternoon ( 5/31) to my Versa that blocked all communication and synchronizations with my phone.  Prior to rebooting my Versa, any attempt to manually sync my Versa returned an error message that my Versa could not be located.         

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community @SHARKBAIT2011, @Mara42 and thanks for getting back to us @Fred__CT.

@SHARKBAIT2011, I noticed that you already have a case with our support team and that they are already helping you.

@Mara42, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Fred__CT, thank you for the clarification.

Keep on visiting the forums.  

[ibanna]

So, every time I talk to someone or message someone it syncs. It did it again yesterday, an entire week suddenly appeared. However, none of my information since then and none of my information from today has synced. I work nights and presently have 4642 steps on my device which won’t sync to the app.

Anna Adams Smith

[AndreaFitbit]

Thanks for getting back to us and for letting us know what's happening with your watch @ibanna. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

[SJNena]

I have same situation. I’ve tried manually syncing, turning Bluetooth off and on, restarting FitBit, turning iPhone off and on, removing app and reloading, removing this device and reloading - what worked for you?

[AndreaFitbit]

Welcome to the Fitbit Community, @SJNena. Thank you for letting us know about the steps you have followed in order to sync your Versa Lite.

Please try setting up your watch as a replacement device. Follow the instructions of: How do I set up a replacement device or add a second device to my account?

Keep on visiting the forums.