Versa Lite won't sync

[Dlruoss316]

My Versa Lite has not been syncing. I have done all the usual troubleshooting:

turned Bluetooth off/on again

Updated the app

updated my phone’s OS

uninstalled and reinstalled the app

Uninstalled and reinstalled my Fitbit - that ALMOST got it; it synced once and then lost connection immediately after

in the last 3 years, I’ve gone through 2 different devices, because they always seem to fail just outside the warranty coverage. I don’t want to buy another one - anyone have any other suggestions that are NOT listed above?? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dlruoss316. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

Hope that helps. 

[Chrisp65]

I have the same issue, syncing not happening, time incorrect, spoke to Fitbit chat on line, told to do everything, I have already done, like yiu it eventually syncs then drops out again.  I am very unsure if I should take advantage of there offer of a discount of new smartwatch, or try a new brand altogether

[MarreFitbit · Accepted solution]

@Chrisp65 Thanks for stopping by in the Community Forums and already trying to troubleshoot the issue with your Fitbit device. I'm sorry to hear you still have issues even after the troubleshooting steps you've performed. I understand where your concern is coming from. 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.