Versa Lite won't sync

[TriciaBee]

Does anyone have a solution?  My Versa Lite has worked very well for 4.5 months in conjunction with Samsung A30- Christmas Day until May 12th.  My husband's Alta works well his Samsung A30. 

Since May 13th my watch has started losing time, but I was still able to sync. Since Monday 25th May having great difficulty syncing.  Message on phone now reads 'device not found.' Managed to sync this morning, but won't sync now.  Have been using Fitbit online support and given various suggestions: turn watch off and then on again, remove app and reinstall,etc.  I've really had enough.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @TriciaBee, welcome to our Fitbit Community! Regarding the syncing issues that your Versa Lite has experienced, I appreciate the time spent trying to get this resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number that they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[TriciaBee]

Hello JuanJo,

Unfortunately watch will no longer synch at all.
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Best Regards

Moderator edit: removed personal info

[JuanJoFitbit]

Hi @TriciaBee, thank you for letting us the update. In case the issue persists, please let them know by contacting our Customer Service team with the case number they provided via chat.

Don't hesitate to get back if more assistance is needed.